礼宾部副理

§ 确保礼宾部及相关区域的顺利运营，并根据现有理念始终提供礼貌、专业、有效和灵活的服务。
Ensures the smooth
running of the Concierge department and related areas according to the
established concept statement providing courteous, professional, efficient and
flexible service at all times.
§ 确保客人满意，并确保所有员工遵守酒店部门营运守则中的规章制度。
Maintains guest
satisfaction and that all associates adhere to Policies & Procedures as
laid out in the Department Operations Manual.
§ 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议/活动，以及需要注意的事项。
Conducts daily
pre-shift briefings to associates on room occupancy, arrival and departures,
functions/ event and special attention that is needed.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest inquiries in a courteous and efficient manner and
reports guest complaints or problems if no immediate solution can be found and
ensures follow up with guests.
§ 建立并保持良好的宾客关系。
Establishes a rapport
with guests, maintaining good customer relationship.
§ 为员工、客人、及其他需要帮助的人员提供准确、及时、可靠的信息及指导。
Provides accurate,
timely and reliable information and direction to associates, guests and anyone
seeking assistance from the Concierge.
§ 不断探索镇江及中国的地标和有趣的地方（饭店、风景区、探险地等）以更新酒店信息。确保能够及时将最新的信息传达给员工。
Constantly explores
landmarks and points of interest (restaurants, sights, expeditions, etc.) in Zhenjiang and China to update hotel data. Ensures
updated information is passed on to associates.
§ 努力建立一个真正的“金钥匙”。
Works towards a true
“Golden Keys” establishment.
§ 管理和监督礼宾服务和机场服务的操作。
Oversees the Bell
Service and Airport Services operations in the absence of managerial presence.
§ 确保信息公布栏的及时最新。
Ensures that the
Lobby function board is up to date at all times.
在必要时协助或充当司机准时接送客人和员工至机场或其他指点地点。
Assist or as be a driver to sends and picks up guest and hotel
associates from/ to airport or any designated place punctually in
necessary.销售
Marketing
§ 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
Is knowledgeable and
promotes/ up-sells Rooms, Outlets
and other facilities/ programmes whenever opportunities arises.
§ 有足够的知识推销/交叉销售姐妹酒店的产品。
Is knowledgeable and
promotes/ cross sells sister properties.
§ 尽可能向潜在客户推销全球客。
Promotes World of
Hyatt programmes to potential guests whenever possible.
§ 根据机场信息不断的获取和更新航班信息。
Acquires and updates
knowledge the various airlines’ frequent flyer programmes.
§ 按要求参与拜访客户，以便和潜在的客户建立/协调关系。
Participates in
Sales Calls whenever required to establish relationship/ coordination with
potential clients.
§ 接待团队时，积极同销售部、房务部和餐饮部合作，做好各个方面的协调准备工作。
Exercises initiative
and resourcefulness in all aspects of group handling and to co-ordinate and
co-operate with Marketing, Rooms and F&B departments in all arrangements.
§ 向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。
Exemplifies and instils upon associates the ownership and a sales
attitude to maintain awareness of all sales opportunities within the Hotel.
行政
Administration
§ 给员工示范和灌输工作职责，以确保前后场及公共区域卫生能够符合标准。
Exemplifies and instils upon associates responsibility to ensure
that Front and Back of House and Public Area’s cleanliness is maintained up to
the required standards.
§
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施。
Ensures that all
associates are constantly updated on accurate information about the Hotel and
all sister properties, their services/ promotions and facilities.
§ 建立一个更新的资料档案，包括好的餐厅、酒吧、博物馆、宗教场所、电影院、夜总会、百货商店和购物区等等。
Establishes an
updated database, including suitable restaurants, bars, museums, places of
worship, theatres, night clubs, department stores, shopping districts etc.
§ 在职责范围内协助准备部门预算。
Assists in the
preparation of the Department Budget within his/ her field of responsibility.
§ 准备并检查所有的零用现金和采购请求。
Prepares and checks
all petty cash and purchase requests.
§ 确保符合部门运营预算，并严格控制成本。
Ensures that the
department’s operational budget is in line and costs are strictly controlled.