总经理助理 Personal Assistant to GM

To provide Executive assistance to the General Manager&Director of Operations, including secretarial services. Coordinate activities in the Executive Office. Assist other Executive Assistants and Secretaries when required. Oversee all administrative functions including proper distribution of internal & external mail,independent correspondence and up-to-date registry system - to maintain an efficient and effective Executive Office.
协助总经理及运营总监的日常工作，包括为其提供秘书服务，处理行政办公室事务并帮助其他行政助理和文员解决工作出现的问题。监督所有行政职能包括收发内部及外部邮件、独立处理信函往来、及时更新归档系统，保证行政办公室的高效运行。
1. Arrange appointments and meetings for the General Manager & Director of Operations, record same in diary and ensure the General Manager & Director of Operations has the appropriate documentation for each appointment .
为总经理和运营总监安排会议及预约，记录在工作日记中，确保总经理和运营总监使用正确的文件。
2. Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested.
按要求参加部门经理会议和行政会议等。
3. Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting.
正确记录会议并及时传送到相关人员。
4. Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions.
接待来访者和客人。在总经理不在时回答客人的问题、帮助客人排忧解难。
5. Arrange room and restaurant reservations for VIP guests/personnel if requested.
为重要客人预定房间及订餐。
6. Assist with travels arrangements for business trips as required.
按要求为商务旅行安排行程。
7. Assist General Manager in compiling guest data to be used for service quality improvement .
协助总经理编缉客人资料以备提高对客服务质量。
8. Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.
根据各项工作任务的重要性帮助总经理安排工作。
9. Answers telephones in the Executive Office as required.
接听行政办公室的电话。
10. Prepare replies to correspondence as required.
按照要求准备回信。
11. Take dictation of correspondence as required.
按照要求记录回信。
12. Assist with translations, oral and written.
协助口头及笔头翻译。
13. Maintain strictest confidentiality at all times on all matters.
保守秘密。
14. Demonstrate essential overall knowledge of the organization.
充分了解酒店规划。
15. Understand the responsibilities of other sections and departments and cooperate with them.
了解其他部门的工作职责并与部门合作。
16. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
17. Demonstrate professional attitude and behavior at all times.
任何时候表现出职业态度及行为。
18. Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
准备和维护文档、报告、信函、备忘录和其它相关业务资料。
19. Ensure all reporting and servicing deadlines are met on a timely basis.
确保所有报告和服务都按时完成。
20. Maintain an accurate tracking system for prompt handling of issues concerned.
作好各类文件资料的追溯和跟进管理，以便各相关事宜能得到及时准确的处理。
21. Order and maintain office supplies.
保证办公室内办公用品的充足。
22. Abides by the team member handbook.
遵守酒店员工守则。
23. Abides by hotel policies and procedures.
遵守酒店的政策及程序。
24. Abide by the hotel Code of Conduct.
遵守酒店的行为准则。
25. Demonstrate professional attitude and behavior at all times.
在任何时候表现专业态度和形为。
26. Maintain personal presentation to hotel standards.
根据酒店标准保持个人形象。
27. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
28. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. Good understanding of hotel operations, practices and procedures .
了解酒店运营模式及程序。
2. Good computer skills in most commonly used programs, i.e. Microsoft Office, Excel, PowerPoint etc.
掌握电脑技巧，熟练操作 Microsoft Office, Excel 和 PowerPoint 等办公软件。
3. Good language skills (ie. English and Mandarin), both verbal and written.
具有良好的口头和书面沟通技巧。
4. Secretarial skills, i.e. typing, filing systems, office work flow etc.
熟练掌握秘书工作技能，如打字、档案管理和办公室工作流程等。
5. Independent correspondence skills.
独立处理信函往来的能力。
6. Strong communication and human-relation skills.
具有很强的沟通及人际交往能力。
7. Good organizing and Time Management skills.
具有良好的组织及时间管理能力。
8. Good judgement, initiative taker.
具有良好的判断力和工作主动性。
9. Team Player.
具有团队意识。
Required Qualifications必要的资历要求职资质：
1. University Degree in related subjects preferred.
大学学历，相关专业毕业。
2. Minimum 5 years relevant experience, preferably in a medium to large size hotel of which must be in a similar capacity.
至少五年相关工作经验。有在酒店作秘书工作经验者优先。
Preferred Qualifications 更高的资历要求：
1. Degree in Business Administration or equivalent preferred but not required.
工商管理或相关专业学位。
2. Certification in Secretarial/Administration skills preferred but not required.
文秘/行政技能证书。
3. Working experience in similar capacity with international chain hotels.
具有在国际连锁酒店的相关经验。