Club Millesime Manager行政酒廊经理

•Attend Front Office regular (departmental) meetings. Conduct section regular operational meetings to share the related hotel or department news and information with staff.
参加前厅部例会，主持分部门会议，在会议会上分享有关的部门及酒店动态，部署工作任务。
•Prepare and check various daily and monthly records and reports, and other reports as required.
按需求准备及检查各种日报表、月报表及其它工作报告。
•Organize or support hotel or department programs and activities.
组织安排部门活动，支持酒店各类项目及活动。
•To strict control over the process of high balance, rebate, accounts transfer or adjustment, Le Club member points, monitor the pretty cash in the Club Millesime, all above process in according with finance policy.
监督行政楼层押金不足、费用减免、转账调账、会员积分流程，监管分部门备用金，符合财务制度。
•To monitor Club Millesime personnel and training to ensure guests receive prompt and courteous services.
有效管理行政楼层人事及培训以确保客人得到最快捷、满意的服务。
•Supervises all the jobs in Club Millesime to ensure maximum guest satisfaction.
管理和督导本部门的工作以确保客人得到最满意的服务。
•Works closely with the FD Manager, Reservation Manager, Floor Manager, GSM and Chief Concierge to ensure the Club Millesime guest have a smooth check in and check out.
同前台经理、预订部经理、楼层经理、宾客服务经理、礼宾司密切合作以确保行政楼层客人入住及退房手续办理顺畅。
•Be expert with benefits for the Club Millesime’s guests, to provide the service to the guest accordingly.
熟悉行政楼层的客人福利，为入住行政楼层的客人提供相应的待遇。
•To check the food and beverage quality, communicate with F&B side, to refresh the food and ensure the quality for Club Millesime.
每日检查行政酒廊菜品及饮品，与餐饮部保持良好沟通，经常更新菜品，保证出品质量。
•Follow up tasks assign by manager.
完成上级安排的其他任务
•Effective communication skills in both Chinese & English.
有效的中英文沟通能力。
•Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧。
•Possess leadership quality and supervisory skills, independent, committed and strong execution.
具备领导才能，独立性强、忠诚可靠并具良好的执行能力。
•Be good at training and develop the team members.
具备良好的培训及培养下属的能力。
•Be familiar with FO and F&B service process and standard.
熟悉前厅和餐饮服务标准及流程。