Club Millesime Supervisor/Captain行政酒廊主管/领班

•To provide guest best service as well as handle the daily reservations and check-in and check-out of guests.
向客人提供优质服务，同时操作好每日的预订以及向入住和退房的客人提供服务。
•To assist Club Millesime Manager to manage for all activities at the Club Millesime, lead the shift to complete the tasks.
负责协助行政楼层经理管理行政楼层所有的事务,带领各班次完成工作任务。
•To implement the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
执行部门工作运行手册、规章制度、政策与程序，确保所有工作符合酒店标准。
•Maintains a steady flow of communication to Club Millesime Manager and other section supervisors.
与行政楼层经理其它部门主管保持经常稳定的沟通。
•Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service.
为客人办理入住、查账、换房、延房、提早退房、退房、开发票或换发票手续。
•Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
根据客人要求，受理唤醒电话，正确归档话单，然后将其交于服务中心处理。
•Handles mails, messages, parcels.
处理信件、留言信息及包裹事宜。
•Attends to guest’s inquiries and requests.
倾听客人的咨询和要求，并提供相关服务。
•Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.
确保所有收银业务的汇总表正确完成，并且应和OPERA总数一致.
•To provide the food & beverage service for the guest at the Club Millesime.
为行政酒廊消费的客人提供餐饮服务。
•Follow up tasks assign by manager.
完成上级安排的其他任务
•Effective communication skills in both Chinese & English.
有效的中英文沟通能力。
•Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧。
•Be expert of Opera.
熟练操作Opera系统。
•Be expert of Office Software.
熟练操作办公软件。
•Be familiar with FO and F&B service process and standard.
熟悉前厅和餐饮服务标准及流程。