Chief Concierge 礼宾司

Controls and directs the entire section within the framework as defined in the organization chart. To ensure all employees and sub-ordinates adhere to the Hotel rules and regulations. To supervise and delegate duties to all staff within the section and to prepare their work schedules as required.
Maintains and controls the use of the luggage room, ensuring that luggage is properly stored and labeled at all times.
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Monitors, that the Concierge staff is engaged in their daily duties – greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings, transfer arrangements.
直接负责礼宾部的工作。确保所有的员工遵守酒店的店规店纪。负责所管辖区域员工的工作情况。
负责管理行李房，确保所有的行李有行李标签并且存放在合适的位置。
提供客人感兴趣的事情如：酒店服务，本地风景区，餐厅，医生，观光点等。
监督员工的日常工作情况－门童应于酒店门口问候客人、行李员帮助客人提行李、引领客人进房、日常的分送及交通安排工作。