服务中心领班 The Langham Service Captain

1.Responsible for telephone and Personal Guest Service and coordinating guest requests during the shift.
正确提供电话服务及宾客服务并在当班时为客人提供优质服务。
2. Ensure prompt, polite and accurate handling of all telephone calls and messages.
确保迅速地,有礼貌地和准确地处理所有的来电和留言
3.Be completely familiar with the hotel’s telephone system, FCS Connect System and related functions, i.e. voice mail, paging system etc.
完全熟悉饭店的电话系统和相关功能,例如:语音信箱, 服务与跟踪系统