前厅部实习生 Front Office Trainee(实习)

1.前台实习生：服从前台经理的全面指示，完成前台的日常工作，如酒店房间预订、接待、
办理入住和退房手续等，提供外汇业务以及协助处理客人的问询等，确保所有流程按照朗廷
集团标准，为客人提供满意的服务
Guest Service Agent（Trainee）：Under the general direction of the Front Desk Manager and
complete the daily work of the front desk, such as hotel room reservation, reception, check-in andcheck-out procedures, etc., provide foreign exchange business and assist in handling customer inquiries, etc., to ensure that all processes are in accordance with the Langham group standards toprovide customers with satisfactory services
2.服务中心实习生：服从服务中心主管和经理的全面指示，遵循朗廷酒店集团的品牌标准，
正确提供优质的电话服务。提供最优质的行政酒廊服务。最大程度地提高业务水平并严格遵
守对客服务标准，最大程度的满足贵宾客人的需求
The Langham Service Agent（Trainee）：Under the general direction of The Langham Service
Manager & Supervisor, within the limits of established Langham Hotels Group brand standard and provide the excellent operator service. Maximize performance standards and to adhere to guest service standards in order to achieve the highest possible guest satisfaction
3.朗廷会实习生：服从朗廷会经理和主管的全面指示，执行和遵循朗廷酒店集团的品牌标准，
提供优质的酒廊服务如接待、办理入住和退房手续、服务客人用餐、商务服务以及协助处理
客人的问询等。最大程度地提高业务水平并严格遵守对客服务标准，最大程度的满足贵宾客
人的需求
The Langham Club Butler(Trainee）：Under the general direction of The Langham Club Manager & Supervisor, within the limits of established Langham Hotels Group brand standard and provide the excellent club service such as the reception, check in/out, F&B service, business service and assisting them with inquiries. Maximize performance standards and to adhere to guest service standards in order to achieve the highest possible guest satisfaction to current and future VIPs
4.礼宾实习生：配合礼宾团队完成出色服务，大门入口服务，欢迎，开车门，下行李和停车
指引;做好大堂服务，包括客人的指引，迎接客人，送别客人，提供叫车服务;积极提供客人
感兴趣的酒店服务信息;负责挑选，保管和分发客人的信件及行政信件，并做好无人接收证
件处理,完成准确的访客人员登记
Bell Attendant(Trainee)：Cooperate with the concierge team to deliver outstanding services,
complete entrance services, including welcome greeting, door assistance, and baggage unloading and parking directions；Provide lobby service, including guest guidance, greeting and seeing off, taxi service；Provide efficient, accurate and complete baggage service, such as delivery, storage,Transfer；Provide information on hotel services of interest and recommend the hotel's outlets and complete accurate visitor registration