客房服务员 Room Attendant

1.根据标准程序清洗和维护客房、客人走廊、布草房和多用橱柜
Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
2.重新补充客人供应
Replenishes guest supplies
3.在主管的指定下保证及时，礼貌，周到地为客人服务
Ensures guest services specified by superiors and guests requests are promptly and courteously met
4.向主管报告损坏或发生故障的房间
Reports damage or malfunction in hotel rooms to supervisor
5.维护设备在洁净和完好的状态
Maintains equipment in proper state of cleanliness and repair
6.负责部分房间的情况报告
Maintains a section room report
7.负责每日房间清单
Maintains a daily room checklist
8.从主管处接收每日的工作任务
Meets with superior and takes on daily assigned tasks
9.遗留物要立即报告给主管
Reports and submits lost and found articles to superior immediately
10.及时将客人的投诉反馈给主管
Report guest complaints to superior immediately
11.及时报告楼层的异常情况
Reports unusual behavior/activities on floors to supervisor
12.标明所分房间的正确状态
Records room status in allocated section accurately
13.遵守酒店的健康、安全和卫生政策
Complies with hotel’s health, safety and hygiene policy
14.遵守个人修饰和卫生标准
Adheres to personal grooming and hygiene standards
15.按照要求出席会议和培训
Attends meetings and training sessions as required
16.维护花卉植物 安排妥当包括接送布草和处理客人的洗衣
Creates and maintains floral arrangements