IT文员

AREAS OF RESPONSIBILITY职责范围
Have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained therein.
完全理解酒店的员工手册并遵照其中的规章执行。
Troubleshoots and provides technical support
检修和提供的技术支持
 Trains managers and staff on use of hotel applications
为经理和员工提供关于酒店应用软件使用的培训
 Troubleshoots common problems and works with the corporate helpdesk and infrastructure teams to resolve IT issues
处理常规问题并且同公司帮助台和基础设施团队合作解决IT问题。
 Schedules and shares timing/impact of changes with appropriate hotel staff
与酒店有关人员安排并分享时间安排或变化带来的影响
 Maintains hotel user accounts in Opera, Connect, RHG Learning Network, and other hotel applications
维护在Opera、Connect、RHG Learning Network和其他酒店应用软件中的酒店用户账户。
Maintains availability and security of networks throughout the hotel
维护可用性和整个酒店网络的安全
 Monitors wireless network for hotel guests and employees
为酒店客人和员工监控无线网络
 Keeps networks compliant with corporate guidelines
保持网络符合公司准则
 Maintains network security
保证网络安全
Stays current on technical updates and changes to hotel utilized applications
为酒店当前的应用程序进行技术的更新和更改
 Attends training and certification updates to hotel applications
参加培训并为酒店应用程序认证更新
 Reviews updates provided by software and hardware vendors
检查软件和硬件供应商提供的更新
 Relays important information and timing of new releases, system repairs, and downtime
传递重要信息和新版本时间、系统修复和停机时间
Establishes and maintains IT vendor relationships
与供应商建立并维持联系
 Work with venders to troubleshoot and resolve issues
与供应商一起检修并解决问题
 Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services
定期向新的和现有供应商提交与 IT 相关的用品和服务的提案 （RFP）。