Be able to provide constructive feedback and suggestions that benefit the hotel's operations and environment.
Be able to evaluate the performance of other staff members in accordance with service standards. Ensure that daily departmental training is conducted in accordance with service standards.
Develop work schedules and assignments for each staff member (taking into account internal events, guest occupancy rates, special events, and product promotions, etc.).
Effectively coordinate with the front desk and team leaders to maximise restaurant business, maintaining direct communication with team leaders.
Collaborate with the housekeeping and engineering departments to ensure the integrity and cleanliness of departmental facilities.
Establish good communication channels with kitchen staff.
Keep team members informed about activities in other hotel departments, including special events and restaurant promotions. Assist the food and beverage service manager in preparing promotional brochures.
Explain and analyse any anomalies in the financial plan to team members.
Select, train, and develop employees' skills based on the hotel's current situation and future trends to meet the hotel's needs.
能够提出对酒店的运作及环境有益的意见或建议。
能够按照服务标准评估其他员工的工作表现。 确保日常部门的培训能够按照服务标准进行
制定每位员工的排班表及工作安排。(考虑内部活动,客人入住率, 特殊活动及产品促销等)。
有效的与前台及团队领队协调,尽可能的增加餐厅生意,与领队保持直接联系。
与客房部及工程部通力合作,保证部门设施的完好及清洁。
与厨房的员工建立良好的沟通渠道。
随时更新团队成员与酒店其他部门的交流,了解酒店其他部门的活动,包括特殊活动,餐厅促销等。 协助餐饮服务经理,准备促销活动宣传册。
为团队成员解释分析财务计划中的异常情况。
根据酒店现状及发展趋势,选择,培训,发展员工的技能以满足酒店需要。
其他要求
- 国际联号工作经验:优先
- 语言要求:英语-良好
- 计算机能力:良好
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