Asst. Front Office Manager 前厅部副经理

Lead and motivate team employees through training.
Examined training needs of team members and proactively trained employees to maintain consistent levels and participation in training.
Control departmental employee turnover.
Plans and trains high potential members for the department and promotes them to improve their work.
Committed to the hotel, advises on hotel development, is innovative and provides quality service to customers.
Responsible for hiring and firing employees, making certain that the right people are available for all positions. Ensure consistent level of department members.
Obtain and analyse results of guest satisfaction surveys and mystery guest surveys, share with the team and follow up on areas for improvement.
Verify complete bookings and details of guests and ensure that payment methods are secure and valid.
Take the necessary action to deal with customer dissatisfaction in a timely and effective manner, informing the Guest Relations Manager to return to the guest when appropriate to ensure that the guest is satisfied with the resolution.
Maintain customer files and information to ensure effective bookings.
通过训练领导和激发团队员工。
考察团队成员的训练需求，积极地培训员工，让员工保持水平一致，参加培训。
控制部门员工的流失率。
为部门计划和培训高潜能成员，促进他们提高工作水平。
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
对雇用和解雇员工负责，确定所有的位置都有合适的人选。确保部门成员的水平一致。
获得并分析客人满意度调查和神秘客人调查的结果，与团队分享并跟办需要提高的地方。
核对宾客完整的预定及详细信息，确保付款方式安全有效。
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理回访客人，确保客人对解决方法满意。
维护顾客档案和信息，确保有效的预定。