值班经理 Duty Manager

We are looking for a Duty Manager with following duties and requirements:
我们在寻找一位具备以下特质，并可独立承担相应岗位职责的值班经理人选：
As a Duty Manager, we rely on you to:
作为酒店值班经理，需承担以下主要工作职责：
1、Take full charge of the Front Office's overall operations during the shift, including coordinating and monitoring front desk reception, concierge services, and switchboard operations to ensure seamless service workflows.
全面负责当班期间前厅部的整体运营，包括前台接待、礼宾服务、总机等模块的协调与监控，确保服务流程顺畅。
2、 Address complex requests and complaints during guests' check-in and check-out processes, deliver personalized solutions, and uphold guest satisfaction.
处理宾客入住、离店过程中的复杂需求及投诉，提供个性化解决方案，维护宾客满意度。
3、Oversee team service quality, promptly rectify service discrepancies to ensure compliance with hotel standards; assist in staff training to enhance the team's professional capabilities.
监督团队服务质量，及时纠正服务偏差，确保符合酒店标准；协助开展员工培训，提升团队专业能力。
4、Manage room reservation dynamics and inventory control, optimize room occupancy rates, and collaborate with the sales team to meet revenue targets.
把控客房预订动态与房态管理，优化客房使用率，配合销售团队达成营收目标。
5、Respond to on-duty emergencies (e.g., facility malfunctions, security incidents), coordinate rapid responses from relevant departments, and ensure operational stability.
应对当班期间的突发状况（如设施故障、安全事件等），协调相关部门快速响应，保障运营稳定
6、Maintain detailed shift logs and handover records, report guest feedback and operational issues to management, and propose improvement recommendations.
做好值班记录与交接，向管理层反馈宾客意见及运营问题，提出改进建议。
We are looking someone who:
我们寻找的人选需具备：
1、Minimum 3 years of experience in hotel Front Office, including at least 1 year in shift management. Familiar with front office operational workflows; experience in star hotels is preferred.
3年以上酒店前厅部工作经验，其中至少1年值班管理相关经验，熟悉前厅运营流程，有星级酒店从业经历者优先。
2、Excellent problem-solving and emergency handling skills, with the ability to respond calmly to various unexpected situations.
具备出色的问题解决能力与应急处理能力，能沉着应对各类突发情况。
3、Strong service awareness, adept at anticipating guest needs, and equipped with good communication, coordination, and cross-departmental collaboration abilities.
服务意识强，善于洞察宾客需求，具备良好的沟通协调与跨部门协作能力。
4、Proficiency in hotel Opera system and office software.
熟练操作酒店Opera系统及办公软件。
5、Fluent in English (listening, speaking, reading, and writing), capable of communicating with international guests without barriers.
英语听说读写流利，可无障碍对接国际宾客。
6、Strong sense of responsibility and ability to adapt to shift work.
具备较强的责任心，能适应轮班制工作。
7、Good personal image and demeanor, with strong stress tolerance and team spirit.
形象气质佳，具备较强的抗压能力及团队合作精神。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合适的人选，那还等什么？马上点击申请按钮吧！