预订部文员 Reservation Agent

We are looking for a Reservation Agent with following duties and requirements:
我们在寻找一位具备以下特质，并可独立承担相应岗位职责的预订部文员人选：
As a Reservation Agent, we rely on you to:
作为酒店预订部文员，需承担以下主要工作职责：
1、Handle reservation requests from customers via phone, email, online platforms, etc., accurately input into the reservation system and confirm information.
处理客户通过电话、邮件、线上平台等渠道的预订请求，准确录入系统并确认信息。
2、Be responsible for daily management of reservation information, including modification, cancellation, inquiry and filing, to ensure accurate and complete data.
负责预订信息的日常管理，包括修改、取消、查询及归档，确保数据准确完整。
3、Answer customers' inquiries related to reservations such as room rates, room types, promotions and check-in policies, providing professional services.
解答客户关于房价、房型、优惠活动及入住政策等预订相关咨询，提供专业服务。
4、Coordinate with front desk, sales and other departments, synchronize reservation information to ensure a smooth check-in process for guests.
与前台、销售等部门协调沟通，同步预订信息，保障客人入住流程顺畅。
5、Regularly count reservation data and generate basic reports to provide data support for department operations.
定期统计预订数据，生成基础报表，为部门运营提供数据支持。
6、Strictly abide by hotel reservation procedures and policies, and assist in maintaining the normal operation of the reservation system.
严格遵守酒店预订流程及政策，协助维护预订系统的正常运行。
We are looking someone who:
我们寻找的人选需具备：
1、College degree or above, with more than 1 year of hotel reservation experience is better.
大专及以上学历，1年以上酒店预订经验优先。
2、Familiar with hotel reservation systems (Opera) and office software operation, with basic data processing ability.
熟悉酒店预订系统（如 Opera）及办公软件操作，具备基础数据处理能力。
3、Good communication and expression skills, patient and meticulous, able to respond to customer needs efficiently.
具备良好的沟通表达能力，耐心细致，能高效回应客户需求。
4、Understand hotel room rate system, room type characteristics and various promotional policies, and master basic sales skills.
了解酒店房价体系、房型特点及各类促销政策，掌握基础销售技巧。
5、Good English listening and speaking skills, able to handle simple reservation communication with foreign customers.
英语听说能力良好，可应对涉外客户的简单预订沟通。
6、Strong sense of work responsibility, with team spirit, able to adapt to shift work.
工作责任心强，具备团队协作精神。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合适的人选，那还等什么？马上点击申请按钮吧！