餐厅接待 Restaurant Associate

We are looking for a Restaurant Associate with following duties and requirements:
我们在寻找一位具备以下特质，并可独立承担相应岗位职责的餐厅接待人选：
As a Restaurant Associate, we rely on you to:
作为酒店餐厅接待，需承担以下主要工作职责：
1、Be responsible for greeting and seeing off restaurant guests, guiding them to appropriate seats, providing menus promptly and introducing basic restaurant information.
负责餐厅客人的迎接与送别，引导至合适座位，及时提供菜单并介绍餐厅基本信息。
2、Handle guests' reservation requests, including recording, confirming and changing reservations via phone and online platforms to ensure accurate information.
处理客人预订需求，包括电话、线上平台的预订记录、确认及变更，确保信息准确。
3、Assist in maintaining order at the restaurant entrance and waiting area, provide basic services such as tea for waiting guests, and arrange seating order reasonably.
协助维护餐厅入口及等候区秩序，为等候客人提供茶水等基础服务，合理安排入座顺序。
4、Record guests' special needs (such as allergy reminders, seat preferences, etc.), promptly communicate them to the service team to ensure service connection.
记录客人特殊需求（如过敏提示、座位偏好等），及时传递给服务团队，保障服务衔接。
5、Check daily reservation information against actual guest arrivals, count occupancy rate data, sort it out and submit to the restaurant supervisor.
核对每日预订信息与实际到客情况，统计上座率数据，整理后提交给餐厅主管。
6、Keep the reception desk and surrounding areas clean and tidy, ensuring promotional materials, reservation forms and other items are neatly arranged.
保持接待台及周边区域整洁，确保宣传资料、预订表单等物品摆放有序。
We are looking someone who:
我们寻找的人选需具备：
1、Secondary vocational school education or above, with more than 1 year of reception or service experience in the catering industry; those familiar with restaurant reservation systems are preferred.
中专及以上学历，1 年以上餐饮行业接待或服务经验，熟悉餐厅预订系统操作者优先。
2、Good appearance and deportment, strong affinity, able to communicate with guests proactively and enthusiastically, showing service awareness.
具备良好的仪容仪表，亲和力强，能主动热情地与客人沟通，展现服务意识。
3、Master basic communication skills, able to answer guests' inquiries patiently and handle simple on-site problems flexibly.
掌握基本的沟通技巧，能耐心解答客人咨询，灵活应对简单的现场问题。
4、Good English listening and speaking skills, able to handle daily greetings, reservations and seating arrangements for foreign guests.
英语听说能力良好，可应对涉外客人的日常问候、预订及座位安排沟通。
5、Meticulous and organized in work, proficient in using office software (such as Excel) to record reservations and statistical data.
工作细致有条理，能熟练使用办公软件（如 Excel）记录预订及统计数据。
6、Adapt to shift work, have a sense of teamwork and obey superiors' arrangements.
适应轮班制工作，具备团队协作意识，服从上级安排。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合适的人选，那还等什么？马上点击申请按钮吧！