礼宾员 Concierge

We are looking for a Concierge with following duties and requirements:
我们在寻找一位具备以下特质，并可独立承担相应岗位职责的礼宾员人选：
As a Concierge , we rely on you to:
作为酒店礼宾员，需承担以下主要工作职责：
1、Be responsible for greeting and seeing off incoming guests, assisting with luggage handling, guiding them to the front desk or guest rooms, and providing warm greetings and farewell services.
负责迎接及送别入住宾客，协助搬运行李，引导至前台或客房，提供热情问候与告别服务。
2、Provide guests with information consultation on hotel facilities, surrounding transportation, attractions and business districts, and answer relevant questions accurately.
为宾客提供酒店设施、周边交通、景点及商圈等信息咨询，准确解答相关疑问。
3、Assist guests in arranging vehicle reservations, ticket bookings (such as air tickets, performance tickets), etc., ensuring accurate information.
协助宾客办理车辆预约、票务预订（如机票、演出票）等事宜，确保信息准确无误。
4、Maintain the tidiness of the concierge desk and luggage storage area, keep guests' deposited items, and properly record registration and handover details.
维护礼宾台及行李存放区整洁，保管宾客寄存物品，做好登记与交接记录。
5、Assist in maintaining order at the hotel entrance, guide vehicle parking, and cooperate with the concierge supervisor to complete daily service support work.
协助维护酒店入口秩序，指引车辆停靠，配合礼宾主管完成日常服务保障工作。
We are looking someone who:
我们寻找的人选需具备：
1、Technical secondary school education or above, with more than 1 year of experience in hotel concierge or related service industry is preferred.
中专及以上学历，1 年以上酒店礼宾或相关服务行业经验者优先。
2、Good appearance and deportment, strong affinity, able to communicate with guests proactively and enthusiastically, with good service awareness.
具备良好的仪容仪表，亲和力强，能主动热情地与宾客沟通，服务意识佳。
3、Master basic English listening and speaking skills, able to handle simple greetings and demand consultations from foreign guests.
掌握基础英语听说能力，可应对涉外宾客的简单问候及需求咨询。
4、Familiar with local transportation routes, popular attractions and catering resources, able to provide practical suggestions to guests.
熟悉本地交通路线、热门景点及餐饮资源，能为宾客提供实用建议。
5、Serious and responsible in work, agile in action, able to adapt to shift work and obey superiors' arrangements.
工作认真负责，手脚麻利，适应轮班制，服从上级安排。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合适的人选，那还等什么？马上点击申请按钮吧！