H&C Attendant 健身中心服务员

Position Summary职位概述:
To perform reception duties and ensure all the fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. Providing guidance for the guest on how to safely use the fitness equipment, ensuring guest satisfaction at all times.
负责接待客人保证所有的健身设备运作正常及干净清洁包括游泳池的水压、水温等。指导客人正确使用健身设施保证客人满意。
To maintain a high guest service focus and excellent rapport by approaching the job with the guests always in mind and being proactive in a timely manner towards their needs and requests as detailed in the Hilton Brand Architecture section the Spirit of The Individuality Program handout.
根据希尔顿品牌建设及精神所述秉承以客为先的宗旨主动及时关注意客人的需求。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
具有积极的影响力有责任心主动解决问题善于与客人及同事沟通。
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested.
工作中灵活变通反应敏捷能果断地根据具体情况而改变工作要求。
To contribute ideas and suggestions and actively promote the services to enhance operational/environmental procedures and facilities in the property.
为部门的运作程序改善环境设施等提供意见。
To be vigilant and perform all duties and responsibilities in a manner that ensures safety in all “well being” equipment and facilities are kept in a perfect working condition, ensuring a comfortable and safe experience for the guests, as well as a safe working environment for team members.
随时保持警惕性具有责任心保证所有设施及器材正常运作确保客人有舒适安全的体验确保员工能在安全的环境中工作。
To meet, greet and bid farewell to all guest with a warm, friendly and genuine smile.
以热情、友好和真诚的笑容来迎接、问候欢送所有的客人。
To be able to assist and explain the use of Health Club facilities.
能协助并解释健身中心设备的使用方法。
To prepare and ensure the bottles of mineral water and towels are sufficient.
确保客用矿泉水及毛巾准备充足。
To check and ensure the audio-visual equipment is well maintained and in good condition.
确保视听设备保存完好及能正常使用。
To check and ensure all stock and supplies are replenished adequately – like the towels and water.
检查与确所有保库存及用品准备充足如毛巾和饮用水。
To ensure the safety of all guest using the health club facilities.
确保所有客人在使用健身设备时的安全。
To ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
游泳池的设备摆放整齐保持游泳池区域干净将垃圾投放到垃圾桶内运用正确安全的技术确保所有的活动及工作在安全的环境中进行。
To ensure the opening and closing of the Health Club procedures are carried out smoothly and efficiently.
确保健身中心的营业和关闭顺利有效地进行。
To clean the headset is clean and the headset sponge is being change after every guest use.
在客人使用完毕后清洁耳机及替换耳机上的海绵套。
To read, understand and acknowledge the Health Club communications book daily.
每天阅读了解健身室的留言本。
To ensure all guest signs in the In and Out Form when using the facilities.
确保客人在使用设备前后进行登记。
To actively introduce guest our spa and health club membership cards.
主动向客人介绍水疗中心和健身中心的会员卡。
To attend to all malfunctioning equipment and follow ups. Issue work order for maintenance
issues.
注意出故障的设备并跟进其维修事宜。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求
Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
Ability to stand , walk and / or sit and continuously perform essential job functions.
能持续因工作需要的站立行走等。
Ability to operates the gym equipment and swim, Ability to work under pressure and deal with stressful situations during busy period.
懂得使用健身设备及游泳面对大量工作时能承受工作压力能处理紧急情况。
Required Qualifications 必要的资历要求
Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
Minimum 1 year experience or equivalent combination of education and experience.
至少一年的工作经验或相关技能的学习。
Preferred Qualifications 更高的资历要求
Related working experience in international hotel industry.
相关酒店工作经验。
Fluent written and spoken English.
英文书写及口语流利。
Holds Personal Instructor Certificate.
具有私人教练资格证。