This position is concerned with the efficient and professional service of food and beverages within the
Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang.
餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。
To maintain a high customer service focus by approaching your job with the customers always in mind.
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
Understand dietary requirements and offer appropriate suggestions.
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.
By completing checklist in product knowledge.
Be able to make suggestions on the menu that might suit guests of different nationalities.
By knowing menu items of all other outlets to recommend guests to other outlets.
Confidently knowing opening hours of all restaurants & Hotel outlets.
Being able to recommend other restaurants & city attractions to Hotel guests.
To actively check team member product knowledge on each shift.
Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner. This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.
Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.
By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.
By ensuring all team member is briefed for the details of the shift ahead.
By completing checklist on preparing the restaurant for service.
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
Ensure all service procedures are carried out to the standards required.
Make sure all areas are cleaned and maintained in accordance with operating procedure.
To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.
Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.
Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.
Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
Provide leadership and direction for all team member while on duty by offering professional skills and leading by example.
Ensuring the shift is reviewed and hand-over and briefings are carried out.
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
Carries out any other reasonable duties and responsibilities as assigned.
Positions directly reporting to this position (titles):
China Chops Restaurant Waiter/Waitress 西餐厅服务员
China Chops Restaurant Hostess 西餐厅咨客
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
Required Qualifications 必要的资历要求：
2-4 years in a managerial position in 4/5 Star category hotel
Good English skills (written & verbal).
Preferred Qualifications 更高的资历要求：
Strong in Leadership skills & good training conducting skills.
Outgoing personality. Willing to work for long hours.