业务拓展协调员 Business Development Coordinator

Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
Provide feedback to management on changing market conditions, including competition and market trends
Involve Sales Executive or Sales Manager where appropriate on sales calls and sales meetings
Communicate to his/her superior any issues encountered and other relevant information
Attend and participate in training sessions, daily briefings and other meetings as required
Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
Support Sales Executive in conducting client meetings as well as planning and coordinating site introduction tours and inspections
Handle and manage clients’ queries or issues
Be proactive and responsible for the follow up of new sales leads to enhance guest experience
Develop and maintain contact with business generators (MICE Planner; travel agents; etc.)
RESPONSIBLE BUSINESS
Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
Develop awareness and reputation of the hotel and the brand in the local community.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
Diploma or equivalent qualifications in Marketing, Business or Hospitality Management desired, and a minimum of one year of relevant Sales experience in Hospitality or a related service industry.
Expected to possess the following skills:
In-depth knowledge of sales principles and techniques
Effective communication and negotiation skills
Strong knowledge of hotel products, rates and marketing programmes
Excellent PC skills (including MS Office)
Ability to develop strong relationships with customers and other stakeholders
Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.) is advantageous