前台接待 Front Office Agent

Position Summary职位概述:
Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .
热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .
能运用计算器材准确无误的进行各种数据运算。
2. Ability to read, Listen and communicate effectively in English, both verbally and in writing .
能用英语有效的倾听和进行沟通。
3. Ability to access and accurately input information using a moderately complex computer system .
熟练操作酒店电脑系统。
Required Qualifications必要的资历要求：
1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
擅长于处理宾客关系，能有效快速的应对处理各种问题。
2. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
3. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。