Guest Services Supervisor 宾客服务主管

Duties and Responsibilities工作职责
o Conducts shift briefings to ensure hotel activities and operational requirements are known
o 进行有效的交接班简报工作，以明确酒店活动和运营要求
o Supervise front office operations during assigned shift including:
· 在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he public address system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
o Supervise cashiering activities during shift including:
o 在当班期间监督收银活动，包括：
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
Qualifications –
学历
o Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
o 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
Experience –
经验
o 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
o 拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。