宾客服务经理 Guest Service Manager

Job Description
Monitor guest relations’ personnel to ensure maximum guest satisfaction
through personal recognition and prompt cordial attention from arrival through
departure
Inspects all VIP rooms prior to arrival
Greet VIP guests personally
Oversee maintenance of efficient repeat guest history system
Handle guest complaints and refer them as necessary, follows up on corrective
action
Appraise appearance, discipline and efficiency of all staff under direct
supervision and initiate immediate remedial action if necessary
Organize and conduct regular meeting for all Guest Relation’s staff to facilitate
communications and smooth operations
工作职责
在入住时间内监察客户关系以保证客人得到最满意的服务和重视。
提前检查贵宾客人的房间
亲自迎接贵宾。
有效管理客人历史记录系统
处理客人投诉，积极做出行动计划。
评估下属的行为表现，如有必要主动作出相应的行动计划。
组织部门例会加强沟通。
Qualification
Diploma in Hotel Administration, Hotel Management or equivalent
2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.
任职资格
具有酒店行政管理，酒店管理或相关的大专学历。
拥有2年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景