宾客关系主管/主任 Guest Relations Supervisor/Officer

DUTIESAND RESPONSIBILITIES 工作职责
Plan and co-ordinate the provision of friendly, efficientservices to our guests
计划和协调安排贵宾赠品，高效率服务客人
Inspects all VIP rooms prior to arrival
检查所有预抵的重要宾客房间。
Greet VIP guests personally
当面问候客人。
Promote Inter-Hotel sales and in-house facilities
促进酒店销售和房间设施。
Assistwith check-ins/check-outs for Front Desk
协助前台办理入住/退房。
Coverguest relations desk
关注宾客关系接待台。
Assistall departments in being receptive to the needs of guests
协助所有部门，帮助客人所需。
Attendrecreation activities when necessary
参加必要社交活动。
Assistin any other duties when required by the Loyalty Manager
当忠诚经理需要时协助其工作。
PriorityClub & Ambassador and regular guest welcome letters
优悦会会员&大使会员和常客的欢迎信。
Solicitationof Priority Club & Ambassador applications
优悦会会员&大使卡会员招募工作。
Attendingto special requests by guests
关注客人特殊需求。
Handle guest complaints and refer them as necessary, followsup on corrective action
处理客人投诉如必要时需及时汇报，跟进补救行动
Review arrival lists for all arrivals and VIPs to check roomallocations, amenities, and special requests
检查所有预抵客人和重要宾客名单并检查房间安排情况，房间礼品和客人特殊需求。
QUALIFICATIONSAND REQUIREMENTS 任职要求
RequiredSkills –
技能要求---
Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Goodwriting & communication skill.
具有良好的写作沟通能力
Proficientin the use of Microsoft Office and Front Office System
熟悉使用办公软件和前台操作系统
Problemsolving and organizational abilities
解决问题和组织能力
Qualifications–
资格证书
Bachelor’sDegree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
1years experience in front office / guest services or related discipline includingsupervisory experience, or an equivalent combination of education andexperience.
拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景