保安员 Security Guard

JOB OVERVIEW职位概述
Subject to Security Officer ,responsible for maintaining hotel order,prevent potential accidents from happening ,providing security service in protect lives and properties of hotel guests and employees.And to ensure hotel normal operation through the control of all exits and main thoroughfares, the maintaining of public order, the guidance for vehicle and so on .
服从保安主管安排，负责维护酒店的治安秩序，加强安全防范，预防各类安全事故发生,保护酒店的员工、宾客的人身与财产安全，为酒店提供安全服务。通过对各个出口的控制，交通要道、公共区域秩序的维护，车辆的指引、停放等来为酒店正常经营提供保障。
DUTIES AND RESPONSIBILITIES 工作职责
•Maintain hotel fixed assets and offer protection for hotel guests & staffs lives and property.
维护酒店的固定资产以及保护酒店宾客、员工的人身财产。
•Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments.
注重合作，信任同事，上级，团队和其他部门的同事。
•Build and maintain positive relationships with all internal customers and
guests in order to exceed their needs.
与内部员工和客人建立和维持积极的关系，以便能有效满足他们的合理需求。
•Take action to address these needs in order to exceed their expectations.
通过行动满足需求，甚至超出客人的期望。
•Create a positive hotel image in every interaction with internal and external customers.
在与员工和客人的交流中建立积极的酒店形象。
•Adhere to hotel brand standards.
坚持酒店品牌标准。
•Maintain a high level of product and service knowledge in order to explain and sell services
and facilities to guests.
为向客人解释和销售酒店的服务和设施，应保持高水准的产品和服务知识。
•Assist guests and escort them to locations within the hotel at their request.
帮助并引领客人到酒店内他们想去的地方。
•Maintain knowledge of special programs and events in the hotel in order to recognize and respond
to guests needs.
为了解客人的需求并做出反应，应了解酒店的特别活动和会议情况,并及时反馈。
•Maintain current Hotel information to be able to provide information to guests.
了解当前酒店的信息以便客人的查询。
•Responsible for the safety and security of guests, employees.
负责客人／员工的安全和保卫工作。
•In fire accident ,be thoroughly familiar with and implement security procedures and procedures of handling emergency accidents.
执行保安部的程序和紧急事件处理程序。
•Be familiar with location of fire alarms and firefighting equipment.
熟悉火警警报点和消防设备置放点。
•Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book.
若发现财产或设备运作的不正常问题，直接报告主管并解释具体细节或登记在工作日志上。
•Be alert for any unusual packages, guests or vehicles and reports to Supervisor.
对可疑的物品／客人／车辆保持警觉，并向主管汇报。
•Be thoroughly familiar of the property layout, design, entry and exit points.
全面了解酒店布局，设计，入口和出口。
•Perform other duties as assigned.
执行其他被指派的任务。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Required Skills 技能
•Can work independently and have good communication skills.
具有独立的工作能力，较强的沟通能力。
•Army man priority.
退伍军人为宜。
•Honest and be positive.
诚实，无不良嗜好，积极上进。
•Wok with passion.
表达流畅，工作热情。
•Education: High-school Education
教育：高中教育
•Certification: Diploma
证书：毕业证书
•Experience: More than 1 years’experience
经验：1年以上工作经验