俄语宾客关系主任 Russian Guest Relations Officer

DUTIESAND RESPONSIBILITIES 工作职责
Plan and co-ordinate theprovision of friendly, efficient services to the guests.
进行相关计划和协调工作，以确保向客人提供友好和高效的服务。
Schedule activities for theguests.
安排客人的活动日程。
Plan and co-ordinate allpromotional activities targeting our clients.
计划和协调所有针对客户的促销活动。
Trace relevant statistics aboutthe clientele.
对客户的相关统计数字进行跟踪。
Co-ordinate and supervise allactivities for the guests.
协调和监督对客人开展的所有活动。
Assist withcheck-ins/check-outs of the clients.
协助客人办理入住和退房手续。
Greet guests upon arrival.
在客人抵店时进行迎接。
Assign the room for the guests.
为客人安排客房。
Cover the guest relationscounter.
负责客户关系台的工作。
Assist the guests with airlinebookings and reconfirmation’s.
协助客人进行航班预订和确认。
Assist all departments in beingreceptive to the needs of the guests.
协助所有部门满足客人的各种需求。
Attend recreation activitieswhen necessary.
如有必要，可参加一些相关招待活动。
Assist in any other duties whenrequired by the Guest Relations Manager.
按照客户经理的要求对其它任务进行协助。
Assist with translations(information; guest directory; menus etc) as required.
按要求协助翻译（信息、客户名单、菜单等）。
Provide feedback from theguests to Loyalty Manager for action.
将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动。
QUALIFICATIONSAND REQUIREMENTS 任职要求
RequiredSkills –
技能要求
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to read and write English and Russian.
能够读写英语和俄语。
Proficient in the use ofMicrosoft Office and Front Office System.
熟练使用微软办公软件和前台系统。
Qualifications –
学历
Bachelor’s Degree or Diploma inHotel Administration, Hotel Management or equivalent.
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
Experience –
经历
1 year experience in frontoffice / guest services operations / customer service, or an equivalentcombination of education and experience.
拥有1年前台或宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。