客房/制服房服务员

1、遇到投诉或问题，如果不能立即找到解决问题的方法，则向领班/副理汇报；
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
2、确保持续高水平的对客服务；
Ensures a high level of customer service is consistently maintained.
3、遵守酒店有关客房部的政策及程序；
Complies with the Hotel Policies & Procedures relating to Housekeeping.
4、遵守房务部定立的系统及程序；
Complies with all systems and procedures as laid down by the Rooms Division.
5、日对客房的清洁和服务都达到凯悦品牌的标准；
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
6、负责储存、发放和提供布草、洗衣及客衣；
Stores, issues and maintains supplies, house linen and laundry, guest laundry.
7、分拣、清点、折叠、标注及搬运布草；
Sorts, counts, folds, marks, or carries linens.
8、补充用品，如水杯及书写用具；
Replenishes supplies such as drinking glasses and writing supplies.
9、根据安排，对地面进行打扫、擦洗及吸尘；
Sweeps, scrubs, and vacuums floor as assigned.
10、清洁地毯、布艺家具及窗帘；
Cleans rugs, carpets, upholstered furniture, and draperies.
11、倒空垃圾桶及清洁烟灰缸；
Empties wastebaskets, empties and cleans ashtrays.
12、将垃圾运到垃圾处理区域；
Transports trash and waste to disposal area.
13、补充浴室用品；
Replenishes bathroom supplies.