市场销售部总监 Director of Sales and Marketing

To develop,implement, maximise, monitor and evaluate the hotel’s Sales Strategy (goals,tactics and actions) to achieve and exceed forecasted revenue figures in Rooms,Food and Beverage, and all other revenue generating departments.
开发制定，执行，并监督酒店的销售策略（目标，战略和行动），从而达到并超越预算的房间收入，餐饮收入以及其他产生利润部门收入的指标。
To ensure Salesactivities are aligned with the Corporate Marketing Strategy, and Hotel Actionshave been implemented where appropriate.
确定酒店进行的销售活动与企业行销策略一致, 在适宜的地方开展酒店行销活动。
To oversee preparationand update of the Departmental Operations Manuals.
负责准备和更新部门运作守则。
To conduct regulardepartmental communications meetings and ensure departmental briefings andmeetings are effective and conducted as necessary.
安排日常部门沟通会议，确保部门会议的有效性而必要性。
To review sales filesand systems to ensure correct booking procedures, including group room andmeeting programme history, contractual agreements, room block analysis, creditand payment documents, etc.
检查销售文件存档系统，确保正确的预定流程，包括团队以及会议的历史记录，合同合约，房间预留分析，信用和支付凭证文件等等。
Tomonitor all hotel associates deliver the brand promise and provide exceptionalguest service at all times, providing positive and constructive feedback asnecessary to the respective Head of Department
监督所有的酒店职员做到传递品牌的承诺，和时时刻刻提供客人卓越的服务。当必要时，提供正面和有建设性的反馈给与各部门主管。
Toensure Sales associates also provide excellent service to internal customers inother departments as appropriate.
保证销售人员对其他的部门的内部客人也要提供适当的优质服务。
Tohandle all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to ensure problems are resolvedsatisfactorily.
以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。
Toassist with the preparation of the Annual Business Plan.
协助准备年度销售企化方案。
Tostrategically analyse business performance to facilitate accurate andmeaningful forecasting, involving the respective Heads of Department asappropriate.
与相关部门负责人进行战略业绩分析，从而作出准确有意义的预算。
Tomanage all sales strategy, tactics, and action implementations, complying withthe Smart Selling approach, in order to create a strong and disciplined salesteam who achieve their sales goals.
管理所有的销售战略战术行动的执行，依照Smart Selling的方法，建立一个能够完成销售指标的强大而训练有素的销售团队。
Toconstantly monitor and evaluate local, national and international markettrends, and the competitor hotels’ sales initiatives, in order to make sure thehotel’s marketing and sales remain competitive and cutting edge.
为了要确定酒店的市场销售保持竞争的优势，持续的监控和评估地方，国内和国际的市场趋势，以及酒店竞争对手的销售状况。
Toactively participate in weekly yield meetings and monthly strategic meetings,developing and adjusting sales and pricing strategy.
积极的参加每周收益会议和每月战略计划会议，发展并调整销售价格策略。
Tobe aware of community, business, political and social factors that may affectthe hotel’s financial performance.
了解由于政党，商业，政治和社会因素会给酒店财务业绩上的带来的影响。
Toensure the best use is made of technology including Delphior other sales and catering systems, and the data is clean.
确保技术系统的良好使用包括Delphi或其他的销售和餐饮系统,并确保数据是准确的。
Toreview and evaluate the effectiveness of selling activities and adjust asnecessary to achieve or exceed the objectives as outlined in the AnnualMarketing Plan.
根据年度市场营销计划，检查与评估出有效的销售活动，并作出必要的调整从而达到或超越我们的目标。
Tomake sure Sales associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.
确保所有销售部员工要以互相支持和灵活的方式与其他部门合作，发扬团队合作精神。
Toencourage associates to be creative and innovative, challenging and recognisingthem for their contribution to the success of the operation.
鼓励员工开拓创新，对他们的业务上的贡献和成绩给予激励和认可。