前厅部宾客关系主任 Guest Relationship Officer-Front Office

Establishesa rapport with guests, maintaining good customer relationship.
与客人建立并保持良好的关系。
Ensuresthat all VIPs, Word of Hyatt Members（GLOB above） and TargetProgram guests (Ctrip guests ,1st visit VIP account guests andtiktok guests arechecked prior to the arrival of the guest for 100% readiness. This includescleanliness, amenities and state of repair.
确保每一间贵宾，凯悦天地会员(环球客以下级别会员)（及目标客人（携程客人，第一次抵店的重要公司客人，抖音客人）的房间在客人到店前经过精心的准备及检查，其中包括清洁度、礼品的配置及房间的工程维修状态。
Ensuresthat all VIP/ Long Staying guests are met on arrival and when appropriate, Executive AssistantManager, Front Office Manager, are informed.
确保每一个贵宾及长住客在抵店时得到接待，在必须要的情况下通知到行政助理经理及前厅部经理。
Greets and assists atthe check in of guests and escorting of VIPs, Word of Hyatt Members and TargetProgram guests (Ctrip guests ,1st visit VIP account guests and tiktok guests,ensuring that needs are addressed and satisfied.
在客人办理入住时亲切问候客人并协助前台员工工作，亲自护送贵宾、凯悦天地会员及目标客人（携程客人，第一次抵店的重要公司客人，抖音客人）以确保客人的要求能得到及时的传达并满足。
Establishesthe reason for visiting the Hotel and assist accordingly by:
根据宾客的到店目的提供协助：
Escortingguests to Reception / Concierge / Grand Club / Restaurant
引导宾客到前台/礼宾/嘉宾轩/餐厅
Escortingguests to staircase and elevator, while directing them towards the relevantoutlets
引导宾客到楼梯及电梯，指引他们到相应的餐厅
Escortingguests towards the relevant event venues
引导宾客到相应的宴会场所
Addressingany other matter or directing guests towards the most appropriate associate
处理任何其他情况，或引导宾客询问最合适的员工
Bidsfarewell to departing guests and escort guests to front doors and / ordeparting vehicles.
对离店宾客道别，引导他们到大门和/或离店的交通工具。
Initiatesconversations with guests to establish whether any assistance can be offered.
主动与宾客交流，提供协助。
Support FrontDesk /Concierge /Regency Club in peaks hours if possible
如果可以在繁忙时间段协助前台，礼宾部和嘉宾轩
Hass a thoroughunderstanding of all cashiering functions in the Hotel’s computer system.
完全了解酒店电脑系统的收银功能。
Ensures that thecashiering and credit procedures are strictly adhered to.
确保收银及信用卡程序被严格遵守。
Ensuresthat all guest information and documents are being handled in a proper mannerto protect the confidentiality of guest information.
确保以真确的方式处理客人的信息及文件，以保守客人信息的机密性。
Ensures that thecashiering procedures are strictly adhered to, that all floats are usedappropriately in accordance to Policies & Procedures set by Finance.
确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。
Ensures that theguests’ bill are presented and collected accordingly.
确保提供给客人的帐单是正确的，以及收款也是正确的。
Ensures a salesattitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a high levelof product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
Maintains and updatesVIP guest history and marketing database as laid down in Front officeprocedures.
按照前厅部的程序保持最新的贵宾历史及市场数据。