前厅部实习生 Trainee-Front Office

Ensures a high levelof product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
Ensures a high levelof customer service is consistently maintained.
确保持续高水平的对客服务。
Ensures a high levelof liaison is maintained between Front Office and all other departments withinthe Hotel.
确保前厅部与其它部门高度的配合。
Ensures the FrontOffice Manager or Duty Manager is kept fully aware of any relevant feedbackfrom wither customers or other departments.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。
To be knowledgeableand promotes/ upsells Rooms, Outlets and other facilities/ programmes wheneveropportunities arises.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
Promotes World of Hyattprogramme to all NO-member guests whenever possible.
主动向每一位非会员客人推销凯悦天地会员计划。
Complies with allhotel policies relating to Front Office.
遵守酒店关于前厅部的所有制度。
Complies with allsystems and procedures as laid down by the Front Office Manager.
遵守前厅部经理制定的所有系统和程序。
Handles basic BusinessCentre services when required.
需要时处理基本的商务中心服务。
Liaises with BellService for smooth handling of luggage and transport services.
与行李部配合顺畅处理行李及运输服务。
Reads all memosconcerning Front Office.
阅读与前厅部有关的所有通知。
Attends andcontributes to all Meetings as required.
按要求出席所有会议并作出贡献。
Provides courteous andprofessional service at all times.
始终提供礼貌且专业的服务。
Attends hotel trainingsessions as scheduled to improve skills and knowledge.
根据安排参加酒店及部门培训以提高知识和技能。
Ensures high standardsof personal presentation and grooming.
确保高水平的个人形象和仪表。