礼宾部宾客服务员 Guest Service Officer-Concierge

Assists guests with check in/ outs.
协助客人登记入住及结帐离店。
Assists guest with Business Centre services; sends faxes, types, postal service requirements.
协助客人的商务中心服务，包括发传真、打字、寄邮件等。
Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
遇到投诉或问题，如果不能立即找到解决的方法，则向领班/大堂副理汇报。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a high level of product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给大堂副理。
To be knowledgeable and promote/ upsells Rooms, F&B outlets and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店产品知识，以便在机会出现是时，宣传/销售客房、餐厅及其它设施/活动。
Promotes Gold Passport programme to potential guests whenever possible.
主动向潜在客人推荐金护照计划。
To be knowledgeable with the various Airline Frequent Flyer Programmes.
熟知各种航空公司奖励计划。
Complies with the Hotel’s Policies & Procedures relating to Front Office.
遵守酒店关于前厅部的所有制度。
Is fully conversant with all aspects of the Hotel.
熟知酒店的产品知识。
Provides general information to hotel guests
向酒店客人提供资讯服务。
Assists guests in making restaurant reservations and optional tour reservations upon request.
按客人要求为客人预订餐厅及旅行服务。
Takes messages for guests.
为客人记录留言。
Conveys a general feeling of well-being and diplomacy with guests all at all times.
善于与宾客相处并随时向客人传递美好的感受。
Fully aware of all functions for the day.
熟知当日的所有酒店活动。
Has a thorough understanding of all the services offered by the Hotel.
全面了解酒店提供的所有服务。