行政酒廊领班 Team Leader-Regency Club

Ensures the smooth and efficient operations of the Regency Club Lounge.
确保嘉宾轩顺畅、高效地运作。
Supervise the service quality of the Club Lounge, inspect service processes, and standardize service actions in a timely manner to ensure VIPs enjoy a high-standard exclusive experience.
监督嘉宾轩服务品质，巡查服务流程，及时规范服务动作，确保贵宾享受高标准专属体验。
Be responsible for handling special requests and complex complaints from VIPs, coordinate with relevant departments such as Sales, Housekeeping, and F&B to resolve issues efficiently.
负责处理贵宾的特殊需求与复杂投诉，协调销售、客房、餐饮等相关部门，快速解决问题。
Organize daily training for Club Lounge staff (including service etiquette, drink mixing, and emergency response) to improve the overall professional level of the team.
组织嘉宾轩员工的日常培训（含服务礼仪、饮品调制、应急处理），提升团队整体专业水平。
Maintain the environmental quality and facilities of the Club Lounge, report faults promptly, and arrange for cleaning and safety
维护嘉宾轩环境品质与设备设施完好，及时上报故障，安排清洁与安全检查。
Checks all Regency Club arrivals and departures list and meets with guest upon check-in.
检查所有嘉宾轩抵、离客人的名单并在客人入住时欢迎他们。
Attends communicative and interdepartmental meeting to enable smooth operations and to maintain high standard of service.
出席部门间的沟通会议，以确保顺畅运作、高水平服务。
Ensures all established par stocks are adhered to.
确保遵守所有物品存量标准。
Assists the Regency Club Assistant Manager in efficiently running the Regency Club according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
协助嘉宾轩副理确保嘉宾轩按照既定的理念顺畅运转，并始终提供礼貌、专业、快捷、灵活的服务。
Works closely with Housekeeping and other related departments on daily operations.
在日常运作中与客房部及其他部门紧密合作。
Handles guest issues in a courteous and efficient manner and reports guest complaints or problems to Regency Club Assistant Manager if no immediate solution can be found.
以礼貌、高效的方式处理客人的要求，在遇到客人的投诉或问题时，如果不能立即解决，要向嘉宾轩副理汇报。
Ensures that the cashiering and credit procedures are strictly adhered to
确保严格遵守收银及信用卡程序。
Ensures the replenishment of Food and Beverage during breakfast and cocktail hours is being carried out accordingly.
确保在早餐及鸡尾酒时间内，食品、饮料的充足供应。
Maintains the Regency Club Daily Log Book.
保管嘉宾轩的日志。
Ensures all guests check-in and check-out are being handled according to the Departmental Operations Manual requirements.
确保根据部门运营手册的要求为客人办理入住及离店手续。
Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
确保以正确的方式处理所有客人的信息和文件，并保守客人信息的机密性。
To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
确保不将客人的房间号提供给未被授权的人，尽可能地保证住店客人的安全。