康乐部总监 Director of Recreation

与客人建立和谐的关系并且处理客人对水疗&健身中心的投诉、要求和服务询问。
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services.
确保亲自接待所有的V.I.P 和常驻客人。
Ensure that all V.I.P / Long Stay are met on arrival and long stay ambassador is appointed.
在水疗&健身中心高峰时期，亲自在部门前台检查和确保服务和清洁标准。
Schedules him or herself to be on the front during peak operation hours, checking on standards of services and cleanliness.
接待协助并护送V.I.P客人到按摩理疗室。
Greet and assist at the check in of guests and escort VIP guests to the treatment rooms.
确保及时更新当前的促销，政策改动和备忘录。
Ensure that he or she maintains an update awareness of current promotions, policy changes and memorandums.
确保员工对本酒店，部门和竞争对手的产品有全面了解。
Ensure thorough product knowledge of all hotel outlets, departments and competitors by all spa staff.
主动寻求客源并保持良好的公众关系。
Pro-active in seeking guest contact and maintaining excellent public relations.
确保及时更新客人资料。
Ensure that guest history records are up to date at all times.
定期性的检查按摩理疗室确保清洁和维修。
Periodically inspect rooms to ensure cleanliness and the maintenance of rooms.
不断的追求市场流行趋势和竞争对手动向，确保部门运营处于优势地位。
Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition.
贯彻顾客认知程序并更新保持相关客人资料。
Implement a consistent guest recognition programs and maintain a relevant guest database.
确保水疗&健身中心员工准时进行服务并避免不必要的延误。
Ensure staff maintain timing in relation to treatments to avoid
any unnecessary delays.
确保水疗&健身中心前台，美体按摩师和理疗室清洁员工进行及时沟通。
Ensure Receptions, Therapists and Housekeeping closely communicate in terms of turning room around.