前台接待 FD GSA

一、工作检查 Work Check
保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。
Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.
将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前台接待经理汇报。
Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy.
为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。
Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.
处理客人投诉，询问和要求。对重要问题汇报上级。
Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.
维护工作区域的清洁。Maintains cleanliness of work area.
二、日常工作 Routine
根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。
Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.
如有需要提供给客人协助。
If there is a need to provide assistance to guests.
对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息， 包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。
In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.
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