中餐厅经理 Chinese Restaurant Manager

一、有效管理餐厅的日常工作，确保日下工作正常进行
• Effectively manage the restaurant by ensuring the following:
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
遵守开始营业和结束营业的程序。
o Adhere to opening and closing procedures
遵守规定的结账程序。
o Adhere to bill paying procedures
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品。
o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
亲自迎送80%以上的客人。
oPersonally meet and farewell a minimum of 80% of your customers
激励在岗员工为客人提供卓越的服务。
o Encourage and motivate staff to provide optimum service during all shifts
二、在餐厅制定和执行餐饮产品促销活动计划。
• Develop and implement Promotions Calendar for F&B products in restaurant
特别活动的概念管理工作。
• Manage special event concepts
善于预测市场的变化情况，并在必要时审评运营工作。
• Anticipate market changes and review operations when necessary
对竞争对手进行分析。
• Conduct competitor analysis
创造良好的公众宣传机会。
• Create positive publicity opportunities
管理顾客数据库并有效的加以使用。
• Manage customer database and utilize effectively
推销酒店的设施。
• Up-sell property facilities
三、管理工资和饮料成本。
• Manage wage and beverage cost
进行预测工作。
• Forecasting
有效的控制存货。
• Stock control
通过销售点销售系统分析餐饮统计数据。
• Analyze food and beverage statistics through point of sale system
和上级领导一起进行人力规划和管理需求。
• Works with Superior on manpower planning and management needs
和上级领导一起编制和管理部门预算。
• Works with Superior in the preparation and management of the Department’s budget
四、财务职责 Financial Responsibilities
餐厅营业收入目标• Restaurant Revenue Target
五、 专业的处理客人的投诉。 Handle guests complaints professionally
专业的处理客人的投诉。·Handle guests complaints professionally
六、职业健康和安全责任
Occupational Health and Safety
了解职业健康及安全政策和程序，并确保所有的程序都是在职业健康与安全职责指导方针下安全的执行。
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
了解应注意的事项并坚持职业、健康和安全法规、政策和程序。
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
熟悉财产安全、急救和消防及应急程序，加强在你管辖区域的所述事宜。
• Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas.
能对危险情况采取行动并就可能发生的危险向经理报告。
• Initiate action to correct a hazardous situation and notify manager of potential dangers.
Responsibilities