餐厅领位 Restaurant Hostess

一、•在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o确保餐厅运营设备的清洁并正常工作。
Ensure restaurant operating equipment is clean and in working order
o 按照酒店的规定保持工服和个人仪表的高标准。
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
o迎客人光临餐厅，使用餐厅的名称。
Welcoming guests to the Restaurant, by using the Restaurant name
o询问客人是否有预订，如有预定在预订册上做记录。
Inquiring if they have a reservation and noting it in the reservation book if they do
o为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o 周到的满足客人要求。Being attentive to guest requests
二、与厨师和餐厅经理交流意见和客人的建议从而反应当前客人的情况。
Share recommendations and guest comments to Chef and Restaurant Manager to reflect current customer profile
• 与餐饮部其它部分保持良好的工作关系，包括厨房，管事部和服务部门。
Maintain good relations with other members of Food and Beverage including Kitchen, Stewarding and Service Operations
•在客人点餐时与客人交谈，发现客人的喜好，同时建立友善的关系。
Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
• 分析统计数据，按照客人的喜好改变运营方法。
Analyze statistics and change your operations to reflect customer preferences
三、陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
•陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
四、•接听电话订位并按餐厅的规范在预订冊上记录。
Take telephone bookings and document in the Reservation book according to restaurant standards
• 接听电话订位并按餐厅的规范在预订冊上记录。
Take telephone bookings and document in the Reservation book according to restaurant standards
五、了解当前酒店所有的活动。
Maintain current information on all general activities of the hotel
• 了解当前酒店所有的活动。
Maintain current information on all general activities of the hotel