Finance Operations Manager 财务营运经理

1. Credit Card
Processing:
- To perform unannounced audits of Petty Cash
disbursements to ensure proper procedures are followed and documentation is
obtained.
- Review and signoff the listing and
reconciliation of all credit card refunds for the month. The review must
include the folio with the original charge, explanation for the refund,
approval for the refund, and evidence for the refund as processed against the
initiating credit card number
2. Credit Review Meetings
- If DCSO results do not meet the standards
established, develop schedules and actions to improve the collection time
- Identify potential issues or concerns and
develop schedules and actions to address them
- Ensure the slabs for Accounts Receivable aging
are adhered:
0 – 30 Days 64%
31 – 60 Days 24%
61 – 90 Days 8 %
91 – 120 Days 4 %
121 - 150 Days nil
Over 150 Days nil
- Recommend at the credit meeting, whether to
send last property collection letter (the purpose of the letter is to inform
the guest that the account may be forwarded to hotel attorneys) through
registered post
- During credit meeting decide the action
schedule for collection
- Comply with ISOP requirements for recommended
collection procedures
3. City Ledger Accounting
- Monitor 3 day group departure report to ensure
customer bills are being checked out on a timely basis. Work with Accounts
Receivable as need to address any issues delaying checkout process
4. Group Master Billing Account (PM Account)
- Organize and maintain the Group Master Billing
process and ensure that the bills sent to customers are accurate, complete,
timely and consistent
- Ensure billing and collection efforts are
working effectively
- Ensure all bills are send within five working
days of the customer's checkout
- Ensure the transfer of the guest ledger to city
ledger within two or three days of customer check out and the bills within two
days of transfer to City Ledger
- Check total of all ledgers (guest/city/desposit/package)
to ensure transactions for the prior day have been posted accurately; otherwise
resolution is desired timely thru assistance of system administrator etc
- Ensure advance deposit ledger is tracked on a
daily basis
5. Revenue integrity
- ensure Banquet revenue audit thru reconciling
BEOs and actual revenue booked including appropriate revenue account code,
covers, incidental charges etc
- In case of discrepancy in bills, inform Banquet
Manager & follow up on resolving discrepancy
- Verification of Rebates by generating report
from Opera for Room, F&B and others, and audit if they are properly
authorized and with reasonability
- To audit complimentary room listing &
approval form are in place, or not; where Revenue is neither overstated nor
abused
- Guarantee no shows are follow thru &
charges are levied when verified, and prepare track sheet for no show recovery
- Verification of Discount comprises auditing
right discounts are offered and agreed with hotel’s policies, vouchers/ card
imprint are defaced and done, open discount is scrutinized and volume &
authorization certified as per Hotel’s policies
- Rate Variance report is reviewed and ensure
rates are applied correctly
- Report discrepancy to Reservation and ensure
changes made accordingly
- Daily GRR reports are completed on time, and
weekly flash report is sent punctually;
6. Other
Audits