Building Service Technician 楼宇服务技术员

MAJOR
RESPONSIBILITIES 责任概要：
l Follow relevant regulations strictly to
ensure equipments in hotel running normally.
严格遵守有关规章制度 确保酒店的设备的正常运行。
l Ensures that all staffs deliver the
brand promise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
l Ensure staffs also provide excellent
service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
l Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
l Handles guest and staff enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up.
友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
l Maintain positive guest and colleague
interactions with good working relationships.
与顾客和同事要有良好的合作关系。
SPECIFIC DUTIES 工作任务：
l Execute the repair, maintenance and engineering operations according to the
departmental standards
维修，保养和工程设备操作工作要与部门营运要求相一致
l Properly handles and maintains all electrical facilities and tools.
合理的使用和维护所有电气设施和工具
l Accepts and is willing to perform general maintenance activities outside of the
original routine scope of trade training
具备社会认可并颁发的培训或相关资格证件，可胜任并自愿地执行综合维修的工作安排
l Assist the Engineer to finish daily tasks, so that the electronic system can run trustworthily.
协助工程师完成每天工作分派，确保电子系统可靠运作，以及消防设备安全。
l Keep daily running record of A/C，Elect, and Plumbing
equipments according to the arrangement of the supervisor.
根据主管的安排认真做好每日的空调、电器、机械设备运行记录。
l To do the maintenance of the equipments according to the working plan. Make
detailed record regarding on the repairing and maintenance.
按照工作计划完成对设备的维修保养。并作好相应的详细的记录。
l On duty person must execute strictly the operation procedure to prevent accidents.
当班人员要严格执行各项操作规程，防止事故发生。
l Daily patrol must be executed strictly to eliminate insecurity factor and solve the
defect & problem timely.
认真执行日常巡检，消除不安全因素，及时排除故障。
l Maintain the working area in good condition in terms of neatness & orderliness.
保持工作场地的整齐整洁。
l Accept other assignments instructed by the building service engineer and supervisor.
随时接受值班工程师和主管安排的其他工作。
l To keep good care of drawing, tools & establishes used on duty.
保存好当班所用的图纸、工具和设施。
l Follow concerned fire fighting regulation of the hotel when use the fire to weld.
动明火焊接工作时，必须遵守酒店有关消防规定。
l Provide good service at all times.
随时随地提供良好的服务。
l Pay attention to the dressing and wearing when entering the guestrooms.
注意进入客房维修保养时要注意仪表仪容。
l Make detailed record regarding on the work completed or not completed in working
hours when shift handover.
交接班时要详细记录工作情况。
l Attend training sessions and meetings as and when required.
参加必要的培训和例会。
l Carries out any other reasonable duties and responsibilities as assigned.
完成其他合理分配的职责和任务。