行政支持中心经理Admin Support Center Manager

To provide administration assistance to the hotel, and provide executive assistance to the General Manager. Concerned with the coordination of administrative tasks & projects within the Hotel, leading the Administration Support Center to offer admin support to the Hotel team while completing projects for GM & team while in line with prescribed Hilton International policies and procedures.
协助酒店的行政工作，包括总经理的日常行政工作。带领酒店行政支持中心为酒店提供行政支持的相关服务，关注并参与酒店的各项行政协调任务，应遵守本酒店及希尔顿国际酒店既定的政策原则和运作程序。
1.Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.
根据各项工作任务的重要性帮助总经理安排工作。
2.Ensure that any guest correspondence is replied within 48 hours of receiving to GM office. And monitor customer feedback, advise Direct Supervisor when necessary.
确保总经理收到的客人信件在48小时内得以回复。包括对客人意见的反馈的管理，并在需要时向上级提供建议。
3.To assist General Manager to monitor and check the tasks followed up by the Departmental Heads.
协助总经理监督、检查各部门各项工作的执行情况。
4.To assist GM and Hotel Management team to communicate with the Owner.
协助总经理及管理团队与业主方进行协调、沟通的工作.
5.To provide assistance for the operations team on administrative work with Administration Support Center team, taking action to ensure smooth operational running if necessary.
与团队成员有效辅助运营部门的行政工作，必要时采取必要的行动以确保服务运营正常。
6.To assist with translations, oral and written.
协助口头及笔头翻译。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.Good understanding of hotel operations, practices and procedures .
了解酒店运营模式及程序。
2.Good computer skills in most commonly used programs, i.e. Microsoft Office, Excel, PowerPoint etc.
掌握电脑技巧，熟练操作 Microsoft Office, Excel 和 PowerPoint 等办公软件。
3.Good language skills (ie. English and Mandarin), both verbal and written.
具有熟练的中、英文口头和书面沟通技巧。
4.Secretarial skills, i.e. typing, filing systems, office work flow etc.
熟练掌握秘书工作技能，如打字、档案管理和办公室工作流程等。
5.Strong communication and human-relation skills.
具有很强的沟通及人际交往能力。
6.Good organizing and Time Management skills.
具有良好的组织及时间管理能力。
7.Good judgement, initiative taker.
具有良好的判断力和工作主动性。