Guest Service Manager 宾客服务经理

1. Act as a link between Management and line staff in order to ensure effective communication.
做好管理层与前线员工之间的联系，以确保有效的沟通。
2.Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
处理客人投诉，并采取补救措施，以避免重复投诉。
3.Mornitor Front Office associates' performance tomake sure all the standards are met.
监督前厅部员工的表现确保所有操作流程都达到标准.
4.Checking the VIP rooms and arrangement to make sure everything goes well.
检查VIP客人的房间和安排并保证所有安排妥当.