学习与发展经理 Learning & Development Manager

1.Meet Hotel’s overall associate training and development targets
满足酒店全体员工培训和发展的目标
a.Design and propose annual training plan to meet management and operational department’s need.
设计和计划年度培训计划来满足管理层和运作部门的需要。
b.Develop internal training programs and coordinate external training resources to meet the needs as identified.
开发内部培训项目和协调外部培训资源来满足所确定的需要。
c.Conduct internal training and development training programs.
引导酒店内部培训和职业发展培训项目。
d.Evaluate the effectiveness of both internal and external training and development programs.
评估内外部培训项目的效果。
e.Design and coordinate a management development program for management trainees and potential supervisors.
为管理培训生和有潜力的主管设计和协调管理发展项目。
f.Facilitate Train-the-trainer programs to equip key supervisors with basic training skills.
推动“培训培训员”项目来使酒店重要的主管具备基本的培训技巧。
2.Assist new associate to integrate into the hotel
协助新员工融入酒店
a.Coach and advise Human Resources Officer / Assistant in coordinating and conducting Orientation to help new associates acquaint with the culture of the hotel.
指导和建议人力资源主任/助理协调和引导入职培训来帮助新员工熟悉酒店的文化。
b.Assist department / section heads to carry out departmental orientation.
协助部门/分部门经理开展部门内的入职培训。
c.Coordinate the reunion follow-up event within the first 90 days.
在员工入职后的90天内，协调他们重聚和强化学习的跟进。
3.Co-ordinate and administer Associate Recognition activities
协调和管理员工认可
a.Champion the coordination of Associate and Manager of the month / quarter / year to ensure the nomination and selection process is fair and transparent.
协调评选月度/季度/年度优选员工和经理，确保报名和评选的过程公平和透明。
b.Recommend and propose periodic associate recognition activities and assist in the preparation.
推荐和计划定期的认可和表彰员工的活动并协助准备。
c.Be in charge of all the coordination and communication work of the associate recognition related matters.
负责与员工认可相关的所有协调和沟通事宜。
4.Administer the training records
管理培训记录
a.Update and post training calendar in a timely fashion on HRMIS.
及时地在人事系统中更新和发布培训月历。
b.Coordinate associate enrolment to training programs.
协调员工招募至培训项目。
c.Ensure all training records are current and accurate.
确保所有的培训记录最新和准确。
d.Spot check and follow up with operations department to ensure all 15 minutes training calendar records are kept systematically.
抽查和跟进运作部门以确保所有的15分钟培训月历被系统地保存起来。
e.Direct the Human Resources associates in producing necessary training reports.
指导人力资源部员工完成必要的培训报告。
f.Be in charge of all the coordination and communication work of the training related matters.
负责培训相关的所有协调和沟通事宜。
5.Enhance healthy Associate/Management relationships
加强健康的员工/管理层关系
a.Responsible for developing staff morals through working together with the Human Resources Manager in organizing Takecare WellBeing activities.
通过与人力资源经理一起组织定期的关爱员工活动来提升员工的士气。
b.Attend monthly departmental all associates meetings to actively solicit associate comments and concerns.
参加各部门的月度部门会议来积极听取员工的意见和关心的问题。
c.Reply associates comments and concerns to Director of Human Resources with proposal on possible improvements.
以有助改进的建议将员工的意见和关心的问题回复给人力资源总监。
d.Keep associates informed on Training related updates and initiatives.
时时告知员工人力资源部的相关更新信息和最新动向。
e.Assist department heads in resolving associate grievances.
协助部门经理解决员工不满。
f.Investigate on disciplinary cases with Human Resources Manager and make recommendations.
与人力资源经理一起调查纪律处分事件并给出建议和忠告。
6.Management of Student Trainees
实习生管理
a.Liaise with hotel schools / vocational institutes in regard to student trainee programs.
联系酒店管理学院/职业学校有关实习生方案。
b.Schedule with department heads concerned regarding Hotel trainee program.
与相关的部门经理确定有关酒店实习生方案的时间安排。
c.Communicate to concerned department heads of trainee progress throughout training period.
在培训期间与相关的部门经理沟通实习生的各项进展。
d.Provide assistance to the trainees throughout the training period.
在培训期间向实习生提供帮助。
e.Complete trainee’s record during and at the end of the training period.
在培训期间和结束时完成实习生的实习记录。
f.Maintain contact with local and overseas academic institutions and vocational schools.
保持与当地及海外的学院及职业学校的联系。
g.Conduct hotel tour for school visits.
为学校的访问提供酒店参观。
7.Train and develop Human Resources associates
培训和发展人力资源部员工
a.Coach and counsel HR associates to ensure timely rectification of performance.
指导和忠告人力资源部员工使得他们及时纠正工作表现。
b.Derive SMART development plan for each HR associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely)
为每个人力资源部员工推动一个符合SMART原则的发展计划，帮助他们增加优势、克服缺点。（SMART＝具体的，可衡量的，可达成的，实际的，有时限的）
c.Empower HR associates to serve and satisfy internal customers.
授权人力资源部员工服务酒店内部客人并使其满意。
8.Ensure overall efficiency of HR department
确保人力资源部工作的整体效率
a.Supervise the day to day running of the HR department ensuring administration systems and hotel LSOPs are followed whilst maintaining a high degree of associate satisfactions.
督导人力资源部每天的运作，确保酒店的管理体系和本地标准操作程序都被遵循，同时确保员工对工作有很高的满意度。
b.Suggest at least two process improvement proposals every six months to Director of Human Resources for consideration.
每六个月向人力资源总监提出至少两个关于工作流程改进的建议供其考虑。
9.Prepare periodic reports
准备定期的报告
Be responsible for the control reports and assist Director of Human Resources with producing end of period Training reports.
负责完成管理报告，协助人力资源总监完成阶段末培训报告。