礼宾员 Bellman

1.Assist all guests arriving by car, taxi or limousine by opening the car door and helping to unload luggage. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use.
协助到店客人开车门，从车辆后备箱卸行李。在使用行李车运送客人物品是要小心搬运和码放以确保客人的物品不被损坏。
2.Assist all guests in obtaining a taxi or limousine and, if necessary, assist with loading of luggage.
协助客人叫出租车或者订酒店车，如有需求，帮助客人搬运行李。
3.Keep area under porte-cochere swept and clear of litter at all times. Keep large ashtrays outside doors clean at all times. Keep all outside door window glass clean.
保持酒店正门口车道清洁，没有杂物。正门外大烟灰缸随时保持清洁干净。保持正门附近所有玻璃清洁。
4.Provide directions, maps and other information as requested, about the immediate and surrounding areas.
为客人指路，提供地图，提供酒店周围的信息，问讯服务。
5.Keep an umbrella in an accessible area at all times to assist guests in and out of cars during inclement weather, including escorting guests to their parked vehicles.
确保雨伞摆放在明显的，客人易取的位置。雨雪等恶劣天气为上下车的客人提供帮助，包括为客人打伞送客人到停车场上车。
6.Responsible for delivering luggage or items required by the guest to guest room or other locations on time.
确保客人的行李物品被及时准确的搬运到客人的房间或者其它地点。
7.Ensure timely delivery/retrieval of all luggage, packages, etc. either checked or left at bellstand.
确保及时准确的处理行李、包裹或者其它物品的寄放和提取。
8.Escort guest to the front desk and then escort the guest to the room after Check-in.
带领客人到前台入住并在后面等待，并及时带领客人到房间。
9.Be very knowledgeable about the rooms and their locations, services and facilities of the hotel.
掌握酒店房间设施、位置、各餐厅和其他设施的服务项目、营业时间等。
10.Always priority to recommend the Hotel operating restaurants and other places of business in the Hotel, introduce and offer the Hotel relevant operating time and promotion content.
优先推荐本酒店经营的餐厅及其它营业场所，让客人熟悉有关营运时间和推广内容。
11.Have a solid understanding and able to give accurate directions to local attractions, restaurants. Being able to offer and arrange car rental, airline and train tickets, office services, beauty and barber services, baby sitting and arranging presents, repairs and shopping for the guests.
熟悉当地的旅游景点、餐厅信息。协助客人租车、预定飞机票火车票、提供办公室服务、提供美容理发店信息、照看小孩服务、安排礼物、修理物品以及提供商场购物的信息。