Front Desk Service Agent/Executive Floor Service Agent 前台接待/行政楼层服务员

工作职责：
1、 确保行政楼层客人入住期间的各项需求能有效满足，向客人提供餐饮服务，协助行政楼层接待做好行政酒廊的日常接待及管理。
2、热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
3、礼貌的接听所有来电，对于客人的特殊要求予以交接班，确保信息传递的有效性。维持行政楼层设施设备的正常运做和工作区域的清洁。
4、对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
5、成着冷静的应对和处理各类客人投诉，如：客人对价格不满，食品质量，空调或供暖系统的不足等。
6、积极的工作，友好的为客人提供服务。
Job Description：
1、Ensure that rooms and services provided by the hotel are correctly accounted for within guests’ statements.
2、Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation.
3、Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
4、Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly.
5、Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
6、Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.