Reservation Supervisor 预订部主管

工作职责：
1、实现客房销售和收益的最大化，其中以客房促销最为重要。
2、及时高效的处理来自不同渠道的预定。
3、每日检查当日所有新预定，取消或变更的预定，确保信息准确无误及时通知相关部门。
4、每日检查3-5日的预抵散客及团队预定确保客人信息，需求，价格等信息准确无误。
5、完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
6、 一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
7、发展酒店散客及团队预定团队，并且确保每次的电话查询，保证最大收益。
8、确保佣金需求被正确，及时的跟进。
9、确保所有的被拒业务根据原因加以归档。
10、确保所有往来文件被及时归档，其信息准确无误。
Job Description：
1、 Maximize room sales and revenue for the hotel, prioritizing up-selling.
2、Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
3、Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
4、Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
5、Always maintain a sales attitude, not losing any sales opportunity in the hotel.
6、 Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
7、Make sure all commissions are correct and followed-up on promptly.
8、Make sure all reject business is filed with the reasons.
9、 Ensure that all correspondence has been filed accordingly, with correct and updated information.
10、Comply to the hotel credit policy and make sure all forecast revenues are met.