F&B Sales Manager 餐厅销售经理

工作职责：
1、在餐饮总监或餐饮经理的督导下，制定每周及每月餐饮销售计划，执行相应的餐饮销售活动。2、确保对能对商品价格进行有效估价，尽可能地符合客人的意愿，将酒店服务做到最好。
3、同时尽一切可能最大化增加餐饮销售额。
4、通过热情招待、加强交流、定点拜访、酒店介绍等销售技巧，提高销售业绩，促进酒店经营发展。
5、保持与酒店老客户、现有及潜在客户之间的联系，尤其是商业合作上的联系。
6、根据预定计划组织定期的客户拜访，与客户保持良好关系。
7、在主要客户及贵宾到店时欢迎其光临，并做好在店内的接待工作。
8、提供完善的售后服务，确保妥善处理所有客人投诉，如需要可与相关部门进行商讨沟通。
9、始终了解各餐厅的运营信息，尤掌握酒店重要部门的信息更新。
10、记录酒店老客户、目前及潜在客户的信息资料并整理归档，以便更好使用客人资料管理工具。
11、负责记录部门所有销售及其他相关活动，为制定下月暂行月度安排表做好准备。
12、制定每日接待店内客户数量，积极接触餐厅及行政酒廊的客人，挖掘潜在需求建立合作关系。
Job Description：
1、Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager.
2、Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
3、Maximize F&B revenue through each upselling opportunity whenever possible.
4、Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc.
5、Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
6、Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers.
7、Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction.
8、Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary.
9、Keep well informed on the operations of all outlets especially in key departments.
10、Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.
11、Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.
12、Approach guests in each F&B outlet and executive lounge on a daily basis, specifically targeting certain guests.