Operator Team Leader 总机领班

工作职责：
熟悉了解酒店产品知识，以及相关活动。同时对酒店及周边的产品知识具备高度的认知。实现客房销售和收益的增长，其中以客房促销最为重要。及时高效的处理来自不同渠道的预定。每日检查当日所有新预定，取消或变更的预定，确保信息准确无误及时通知相关部门。 每日检查3-5日的预抵散客及团队预定确保客人信息，需求，价格等信息准确无误。 完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。一直保持积极的销售态度，不错失酒店范围内的任何销售机会。确保佣金需求被正确，及时的跟进。确保所有的被拒业务根据原因加以归档。确保所有往来文件被及时归档，其信息准确无误。遵守公司的信用制度并确保所有预期收益能被及时收取。
Job Description：
Familiar with hotel productknowledge and activities.Maximize room sales andrevenue for the hotel, prioritizing up-selling.Check daily all newreservations, cancel or change reservations, make sure information passed torelative departments are correct.Check arrival guests or groupsof 3-5 daily, making sure the guest information, requirements and priceinformation is correct.Perform duties ofsecretarial nature including preparing correspondence, maintaining files,sending faxes, email, etc.Always maintain a salesattitude, not losing any sales opportunity in the hotel.• Develop the Reservations and Group& Tour teams to maximize revenue on all enquiries.Make sure all commissions arecorrect and followed-up on promptly.Make sure all reject business isfiled with the reasons.