Reception Agent前台接待

Primary Responsibilities主要职责
Reporting directly to the Front Office Manager, the responsibilities and essential functions of this position include but are not limited to the following
• Consistently provide professional, friendly and courteous service
• Greet guests, check-in and check-out guests, while ensuring that all service standards are met
• Provide guests with information and assistance regarding hotel facilities
• Provide appropriate service to each guest who seeks assistance at the reception desk
• Drive profit growth by recommending premium rooms to guests through upscale sales techniques
• Follow departmental policies, processes and service standards
• Follow all security policies
• Other tasks assigned by the supervisor
直接汇报上级为前厅部经理，该职位的责任和基本职能包括但不仅限于以下内容：
• 始终如一地提供专业、友好和周到的服务
• 招呼宾客、登记宾客入住和为宾客结账，同时确保达到全部服务标准
• 悉心为客人提供有关酒店设施的信息，并提供相关帮助
• 为寻求接待台帮助的每位宾客提供相应服务
• 通过升档销售技巧向宾客推荐高档客房，推动利润增长
• 遵循部门政策、流程和服务标准
• 遵循所有安全政策
• 上级主管安排的其它任务
Knowledge and Experience知识和经验
• Fluent in English (verbal and written), with other languages preferred
• Customer related experience preferred
• PMS experience preferred
• Proficiency in computer operation, especially Microsoft applications, preferred
• Must be able to type at a speed of 25 words per minute
• Must possess professional presentation skills
• Excellent interpersonal and problem solving skills
• Highly responsible and reliable
• Ability to work well in a fast paced, high pressure environment
• Ability to work as part of a coordinated team
• Ability to focus on the needs of the guests and remain calm and courteous at all times
• Fluent in English (verbal and written), with knowledge of other languages preferred
• 英语流利（口头和书面），同时掌握其他语言者优先
• 有客户相关经验者优先
• 有 PMS 经验者优先
• 能熟练操作计算机尤其是微软应用程序者优先
• 打字速度必须达到每分钟 25 字
• 必须拥有专业的演讲技巧
• 出色的人际交往和问题处理能力
• 高度负责和可靠
• 能够在节奏快、压力大的环境下出色地完成工作
• 能够作为团队的一员协调工作
• 能够将注意力集中于宾客的需求，在任何时候始终保持冷静和礼貌
• 英语流利（口头和书面），同时掌握其他语言者优先
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS