Duty Manager值班经理

Primary Responsibilities主要职责
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Front Office department and ensure all service standards are followed
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Handle guest concerns and react quickly, logging and notifying proper areas
• Conduct regularly scheduled departmental meeting
• Manage the departmental budget
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
向前厅部经理汇报，职责和基本工作职能包括但不限于以下内容。
• 始终如一地提供专业、友好和有吸引力的服务
• 领导和管理前厅部的方方面面，确保所有的服务标准得到遵守
• 通过参加收益管理会议和实施商定的收益管理战略和做法，使客房收入最大化
• 处理客人关心的问题并迅速做出反应，记录并通知相关区域
• 举行定期的部门会议
• 管理部门的预算
• 平衡运营、行政管理和员工的需求
• 协助客人了解酒店设施，并提供信息和帮助
• 遵循部门政策、程序和服务标准
• 遵循所有安全政策
• 其他指定的职责
Knowledge and Experience知识和经验
• Previous leadership experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• 需要有领导经验
• 需要有使用PMS系统的经验
• 需要掌握Windows界面微软应用程序的计算机知识
• 有相关学科的大学/学院学位者优先
• 必须具备专业的表达能力
• 具有较强的人际交往和解决问题的能力
• 具有高度的责任心和可靠性
• 能够在快节奏的环境和压力下顺利工作
• 作为团队的一部分齐心协力地工作
• 能够专注于客人的需求，始终保持冷静和礼貌的态度
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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