Banquet Supervisor宴会主管

【职位描述】
Primary Responsibilities主要职责
• Consistently provide professional, friendly and attentive service
• Supervise the F&B team to handle all department affairs and ensure service standards are followed
• Maximize revenue by upselling and following budget guidelines
• Handles guest concerns and responds promptly and professionally
• Balance operational and employee needs
• Fully understand all menu items and promotions
• Ensure staff are fully aware of all menu items, ingredients, contents and preparation methods provided by the restaurant
• Follow restaurant policies, procedures and service standards
• Follow all safety and environmental health policies when serving meals
• Other tasks assigned by superior
• 始终如一地提供专业、友好和周到的服务
• 监管餐饮店团队处理部门的一切事务，并确保遵循服务标准
• 通过升档销售并遵循预算指南来最大限度地提高收入
• 处理宾客关注的问题，并迅速专业地作出回应
• 平衡运营和员工需求
• 全面了解所有菜单项和促销活动
• 确保员工全面了解餐饮店提供的所有菜单项、配料、含量和制作方法
• 遵循餐厅政策、流程和服务标准
• 在提供餐饮时须遵循所有安全和环境卫生政策
• 上级主管安排的其它任务
Knowledge and Experience知识和经验
• Leadership experience in the food and beverage field is required
• Proficiency with computers, especially Microsoft applications, is required
• Bachelor/college degree in related field preferred
• Excellent communication and organization skills
• Excellent interpersonal and problem solving skills
• Highly responsible and reliable
• Able to work well in a fast-paced, high-pressure environment
• Able to coordinate work as part of a team
• Ability to concentrate on the needs of guests and remain calm and courteous at all times
• 要求有在餐饮领域的领导经验
• 要求能熟练操作计算机尤其是微软应用程序
• 有相关领域的本科/大专学历者优先
• 出色的沟通和组织能力
• 出色的人际交往和问题处理能力
• 高度负责和可靠
• 能够在节奏快、压力大的环境下出色地完成工作
• 能够作为团队的一员协调工作
• 能够将注意力集中于宾客的需求，在任何时候始终保持冷静和礼貌
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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