运营总监 Director of Operations

Position Summary职位概述
Oversees and directs all aspects of the hotel operational departments which include:Front Desk Service,Food&Beverage/Kitchen,Housekeeping,Engineering,Security,Fitness Centre and other relevant operating departments.Ensures these departments are well run by focusing on the following aspects:Maximization of revenues and profits,minimization of operating costs,implementation and follow up of service standards/team member training.Ensures highest levels of customer satisfaction.
负责监督导和指导酒店的运营部门包括前厅，餐饮/厨房，客房，工程，安保，健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。
1.To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues:in particular,the GM,CD,DOF&HRD.
通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展总监，财务总监和人力资源总监。
2.Fully contribute to the design of the hotel’s business strategy.
全力关注酒店的经营战略。
3.Actively participate in the key management issues in the property(Capital projects,refurbishment,training,customer service).
积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务）。
3.Actively support the CD in the generation of revenue by ensuring the highest possible level of collaboration in Conference&Banqueting organization to maximize yield and profit.
确保宴会部门的利润以此来辅助商务发展部最大可能的创收。
4.Conduct routine inspections of all areas of the hotel.
对酒店的所有区域例行检查。
5.To achieve the planned operational profit margins in both Food&Beverage and Rooms
在餐饮和前厅部完成计划的利润。
6.Ensure that costs are controlled in a detailed and structured manner.Analyze costs on a monthly basis and prepare action plans(Cost per occupied room,food cost;beverage costs;payroll including overtime;other expenses;other outsource labor or services).
具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。
7.Ensure that all labour costs are flexed according to levels of demand/activity/season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully.
确保所有的劳动力是根据需求/活动/季节来合理安排的。捕捉集团合作或外包的机会来平衡质量和成本。
8.To jointly develop and maintain the closest possible understanding of revenue(in rate,volume or Banqueting)from the CD to ensure the greatest level of alignment between revenue and cost.
共同开发维护和关注来自商务发展的收入（房价，数量或宴会），以确保收入与成本之间的最高水平。
9.Set objectives for each direct report.
为直接管理范围内的部门设立目标。
10.To ensure the highest standards of quality in all aspects of the hotel operation,guaranteeing that brand values and standards are never compromised.
确保酒店运营维持在最高的质量标准，不违背品牌价值和标准。
11.Ensure highest possible levels of customer service across the operation.
尽可能的提供高标准的服务。
12.Actively follow up on SEP&QA reports instituting corrective actions in a fast and effective manner.
积极跟进SEP和QA、有效率的采取整改措施。
13.Actively investigate what further reforms to the operation may be necessary to raise standards.
积极地讨论如何进一步的改革以及重新制定标准的可能。
14.To ensure that the Engineering team works within all legal and organizational standards and that technical efficiency is maintained at an optimum level.
确保工程部的各项工作均符合法律要求，技术标准和效率保持最佳水平。
15.Challenge existing levels of POMEC expenditure with the Chief Engineer ensuring that energy,payroll and other costs are at the lowest possible level consistent with safety and quality standards.
与总工程师确保POMEC的开支，其中包含能源，薪金和其他花费在遵循安全质量标准的前提下保持最低的花费。
16.To ensure that all IT supplies are ordered and delivered against clearly defined specifications and within or better than agreed budget limits.
确保所有的IT项目供应有序并明确界定的规格，并控制在预算范围内或有所结余。
17.Ensure the IT SOX compliance.
确保遵循IT SOX的审核标准。
18.Ensure all IT operations are in line with the P&P.
确保IT相关的运营遵循各项规章制度。
19.Prepare yearly budgets in conjunction with GM/CD/DOF/HRD for revenue;FF&E;manning;capital expenditure;costs and expenses.
与GM/CD/DOF/HRD共同制定年度预算–收入，固定资产，人员，大额项目，成本和花费。
20.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。