Duty Manager 值班经理

 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。
 Provides functional assistance and direction to all departments.
为所有部门提供功能性帮助及指导。
 Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持与其他部门的合作及交流。
 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
 Responds to guest needs and resolves related problems
对客人需求作出反映，解决相关问题。
 Supervises and directs Reception personnel.
监督并引导接待工作。
 Supports and assists Front Office personnel and all departments at peak periods.
在高峰时期，协助前厅部工作人员及所有部门工作。
 Prepare welcome cards with FOM and GM Signature for VIPs and Melia member guests, ensures them receive special attention.
为重要客人和美利亚会员准备有前厅部经理和总经理签名的欢迎卡，确保他们都受到特别关注。
 Inspects front of house and back of house regularly for cleanliness.
定期检查酒店前后区域的清洁。
 Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
协助宾客服务经理，迎接客人，安排客人到房间并送重要客人离开
 Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
同宾客服务经理交接贵宾信息和跟进事宜，妥善完成。
 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉财产安全，急救，火灾、紧急事件发生时的补救措施，设备的安全操作。
 Initiate action to correct a hazardous situation and notify supervisors of potential dangers
实施行动对危险情况进行纠正，通报潜在的危险。
 Log security incidents and accidents in accordance with hotel requirements
按照酒店要求记录安全事件及意外事故。