前台接待 Receptionist

岗位职责
· Efficiency of check in/check out process, accuracy in retrieval of guest data and billing
保证客人入住及离店手续的效率性，同时保证客人信息与账目的准确性。
· Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts.
诚信的保证在部门工作中严格执行酒店所有财务制度。
·Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
·Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.
熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。
·Implement on daily upsell goal and member enrollment goal.
完成每日房间房间销售升级和雅高心悦界会员招募的目标。
·Complies with all hotel policies relating to Front Office, such as room key police, etc.
遵守酒店关于前厅部的所有制度，例如钥匙管理制度等。
·Ensures high standards of personal presentation & grooming.
始终维持高标准的个人形象和仪容仪表。
岗位要求
·Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
·Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand
在知名国际酒店内从事至少一年年类似岗位的经验
·PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
·Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
·Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
·Service oriented with an eye for details
以服务为导向的敏锐洞察力
·Good presentation, influencing skills
优秀的表达、影响能力
·Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化